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MRO Key Account Manager (KAM)

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Protec Technical
21 May 2013
28 May 2013
John-Paul O'Hare
Contract Type

Further information

MRO Key Account Manager (KAM)
Department: MRO Contracts
Type: Permanent - 37.5 hours p/w.
Reports to: The Senior Key Account Manager
Salary: Please call to discuss + Excellent Benefits package inc. Private Health care & 6x Salary Life Assurance just to name a couple items.

Job Purpose
Act as a single point of contact for all assigned customer accounts and support of fellow accounts. Managing the account activity and day to day relationship with the customer and EC UK departments. Ensure proper contract execution and account performance.

Single point of contact for a defined group of customers, dealing with all manner of enquires.
Fleet Maintenance requirements
Ensure all aircraft maintenance is planned and carried out in accordance with calendar and hourly limitations
Daily, Monthly weekly reporting (Internal and External)
Provide progress reports to customers during any maintenance period.
Manage unscheduled and ADHOC helicopter maintenance tasks
Review and create estimates and invoices (in SAP) before sending to customers as well as managing and resolving any queries or disputes the customer may have
Invoice review and confirmation
Monitor and track spares and repair orders for all customer orders and provide updates to customers when applicable
Daily planning of meetings
Contract responsibility and accountability
SIEBEL CRM utilisation
Contract renewal preparation and delivery of contract to customers
Initiate Offers/Proposals for retrofit work & modifications on behalf of the customer, once accepted then liaising with internal departments
Log and manage all customer complaints and requests
Carry out new airframe acceptances and final handover to customer
Continuous communication with customers, hosting meetings where necessary
Financial: Turnover and Gross Margin for defined group of customers, bookings of existing customer base
OPS: TAT, OTD and Customer satisfaction
Knowledge and skills:
Customer Liaison and orientation, interpersonal skills, IT- Skills, Microsoft Office, team player, able to use own initiative, problem solving, assertive, strong character, good technical understanding

Commercial and/or Technical background in Aviation
Minimum of at least 3 years experience in the Aviation/Aerospace industry
Previous experience in a challenging customer facing role
T skills (Microsoft Office- Excel, Word and Powerpoint)
Experience with high-cost/high end market products
Commercial and contract experience
Technical (Aviation) experience
Experience with SAP and CRM Software
Knowledge of PART M and 145
BA/BSC Degree or PGDIP
Customer relationship management
Speaking a second language, Technical Training on Aircraft,
Technical background, Customer Culture Training, IT
If this is of interest to you, please contact or Jamie Ali or John Paul O'Hare on 01329 232221 or send your CV to

Protec Technical

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