B2 Engineers - IFE - Hong Kong

Location
Hong Kong
Salary
Competitive
Posted
14 Feb 2014
Closes
14 Mar 2014
Contract Type
Permanent
Hours
Full Time

IFE Maintenance Service Representatives required for our client in Hong Kong.

Responsibilities:

  • Manage relationship between our company and assigned customers to ensure satisfaction and a long term business relationship.
  • Ensure all necessary customers' and documentation are properly completed. Properly document the use of spares and update inventory records.
  • Evaluate LRU testing/ certification requirements and provide feedbackto amend applicable calibration and acceptance test procedures.
  • Respond to all airline issues related to operation and maintenance of our client's in-flight entertainment (IFE) systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems.
  • Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers/ Reliability to ensure accurate, timely resolution.
  • Investigate and resolve system operation and/ or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company.
  • Perform any other duties as assigned.

Requirements:

  • Degree/ diploma in Electrical Engineering or equivalent
  • Minimum 2 years direct related experience with IFE programs, software, engineering systems.
  • Demonstrate background in any of the following disciplines: Token Ring/Ethernet LANs; RF Signal Conditioning and Distribution: Audio/Video Encoding; Microprocessor based controllers; embedded Software; Analog Audio/Video Circuits.
  • Good written and oral communicating skills .
  • Excellent interpersonal and problem solving skills.
  • Avionics and/or airframe background will be highly desirable.
  • Current B2 HK CAD qualification