AOG Team Leader

08 Oct 2012
05 Nov 2012
Contract Type
Full Time

An AOG Team Leader is required by our client in Switzerland to provide to company clients technical support


Manage day to day AOG traffic ,organise engineers work and perform other duties as assigned by the team manager

Support customers 24 hours a day. Off hour, weekend and holiday support is necessary

Coordinate with other Company business units throughout Europe, Middle East, Asia and the Americas to support our customers and the business units themselves

Coordinate with other service center business units support for our customers when The Company cannot support

Verify that all AOG requests meet Company compliance requirements

Coordinate supply chain logistics and parts ordering with follow up shipping estimates to engineers and customers

Coordinate visas if necessary and when applicable to meet future business needs

Coordinates with local airport security administration to provide access to the AOG team engineers

Performs billing to the customer immediately after completion of work

Work a shift system to ensure availability during off hours, weekends, and holidays

Coordinate with the training office and determines what training may be necessary

Work with QA for the necessary one-off’s and dispensations, foreign approvals, etc.

Work with other software programming (TBD) to ensure maintenance information flows through the programming to the customer

Provide feedback and reports to the team manager as necessary


Minimum 5 years aircraft line (AOG) maintenance experience with EASA B1, B2 or equivalent FAA A&P licensing (B1/B2 licence or A&P licence required on business jets)

5 years’ experience in a management or leadership role within a production line maintenance environment in Aviation

Familiar with SAP, project opening and closing, billing and time keeping

Goal oriented – driven to provide the highest customer support service in the industry

Strong planning, communication, influencing and conflict management skills

Proven ability to initiate, motivate and manage change

Proven leader and team builder

Good knowledge of Microsoft Office and SAP

College level degree or similar experience preferred

Good knowledge of customer interaction and communication skills

Team building skills, flexibility