Duty Delivery Engineer

Duty Delivery Engineer

Ref UKLHR1856
London Heathrow Technical Management Grade
Full Time, Permanent with shift pattern
Competitive Benefits Package

Could you devise and execute plans to ensure our longhaul aircraft depart safely on time?
Job Overview

  • To allocate and organise workload and resource to achieve British Airways’ London Heathrow longhaul operational departure plan whilst maintaining full compliance to safety and quality standards
  • Reporting to the Duty Delivery or Fleet Shift Manager, the Duty Delivery Engineer is a member of the management team responsible for the delivery of the engineering operation in the Heathrow Terminals
  • This includes having an accurate oversight of the allocation of all longhaul aircraft on the day and balancing the workload between the Satellites to meet resource, production targets and quality standards
  • To successfully achieve this the jobholder will effectively prioritise, plan, allocate tasks to aircraft maintenance teams and monitor progress highlighting risks and issues.

Principal Accountabilities

  • Continually monitor the Engineering Operation intervening where required to deliver and maintain customer service
  • Deliver the daily long haul operational plan: assess and prioritise workload with timescales, allocate tasks fairly and communicate clear expectations/targets using an electronic whiteboard
  • Meet agreed business targets priorities
  • Act as main point of contact between Operations Control, the Despatcher community, Engineering Operations Manager, Maintenance Control (Maintrol), and the Operational Planning Group (OPG)
  • Maintain serviceability and compliance overview of our longhaul fleet at London Heathrow
  • Represent department at operational and planning meetings
  • Collect/collate Airworthiness handovers and ensure relevant recovery plans in place
  • Overnight single point of contact for long haul Engineering
  • Monitor overnight inbound defects in conjunction with Maintrol/OPG
  • Stand in when required for Duty Delivery Manager
  • Provide close support for Airport Centre Engineer
  • Promote high quality standards, monitor trends and identify potential improvements
  • Collect/record/report statistical data against performance metrics, identify trends and instigate remedial action Create an effective team working environment

The Person
The successful candidate will be able to demonstrate the following skills and capabilities:-

  • Technical/engineering qualification, Aircraft Maintenance Apprenticeship or equivalent experience in a aviation operational role working with compliance
  • Strong, proven planning/prioritisation skills
  • Rationale based decision-making
  • Business acumen
  • Strong, effective communication skills
  • A customer service focused approach
  • Ability to build and maintain effective working relationships
  • Flexible approach
  • Effective manage and deliver change
  • Good IT skills
  • Ability to pass Criminal Records Check/hold London Heathrow Airside pass
  • Ability to hold Airside driving licence i.e. have held a full UK driving licence for at least 12 months
  • Ability to work shifts

Application Process
All applicants are required to submit their CV and answer the following questions. Please prepare your answer in advance:

  • Please outline the knowledge and skills you can bring, that will make you successful in this role and contribute to improving the overall business at British Airways. (Max 250 words)
  • Describe a time when you devised and implemented an operational plan. What was the situation? What was your role? What was the outcome? (Max 400 words)

Click on the "Apply Now Button"

Closing Date: 16th April 2013