B2 Engineers - IFE - Hong Kong

Hong Kong
14 Feb 2014
14 Mar 2014
Contract Type
Full Time

IFE Maintenance Service Representatives required for our client in Hong Kong.


  • Manage relationship between our company and assigned customers to ensure satisfaction and a long term business relationship.
  • Ensure all necessary customers' and documentation are properly completed. Properly document the use of spares and update inventory records.
  • Evaluate LRU testing/ certification requirements and provide feedbackto amend applicable calibration and acceptance test procedures.
  • Respond to all airline issues related to operation and maintenance of our client's in-flight entertainment (IFE) systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems.
  • Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers/ Reliability to ensure accurate, timely resolution.
  • Investigate and resolve system operation and/ or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company.
  • Perform any other duties as assigned.


  • Degree/ diploma in Electrical Engineering or equivalent
  • Minimum 2 years direct related experience with IFE programs, software, engineering systems.
  • Demonstrate background in any of the following disciplines: Token Ring/Ethernet LANs; RF Signal Conditioning and Distribution: Audio/Video Encoding; Microprocessor based controllers; embedded Software; Analog Audio/Video Circuits.
  • Good written and oral communicating skills .
  • Excellent interpersonal and problem solving skills.
  • Avionics and/or airframe background will be highly desirable.
  • Current B2 HK CAD qualification