Hardware User Support Consultant (f/m) 2016_560

Bishop GmbH
Darmstadt, Hessen (DE)
according to experience and qualifications
21 Dec 2016
16 Jan 2017
Contract Type
Full Time

For our customer in the space industry we are looking for a suitable candidate on the base fulltime (AÜG) for 24 months for the location Darmstadt, Germany starting in April 2017:

Hardware User Support Consultant (f/m) 2016_560

Your responsibilities:
Provide consultancy to the Service Desk Manager and work according to the team’s agreed service levels, defined working practices and procedures

Install/configure/administrate desktop and notebook systems (hardware and operating system – MS Windows)

Install/configure/administrate hardware peripherals (printers, scanners, etc)

Operate the Service Desk/Helpdesk and provide first/second level user support for ICT end-users
Document actions and interactions related to Service Desk calls or user requests

Perform distribution and physical installation of the office computing hardware including cabling work

Maintain and keep clean the information technology infrastructure and work environment as well as related equipment (e.g. printers)

Interface with hardware suppliers regarding procurement, warranty and maintenance issues

Support the procurement of hardware

Operate and maintain the office computing hardware inventory in SAP

Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures

Perform incoming inspections of information technology equipment as well as inventories information technology equipment

Manage the stock of spare equipment


Your skills:
As a minimum, 3 years experience in the following:

End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular

IT technologies as used at the company eg. HP desktops, notebooks, Konika Minolta printers and MS Office applications

Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload

Installation, maintenance and troubleshooting of MS Windows 7 and Windows 10

In addition, the following knowledge shall be considered an advantage:
Certification for the maintenance of HP desktops and notebooks

Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware

Experience in performing inventory and stock management

Knowledge of managing inventory repositories especially in SAP

The following activities will gradually become of importance to the position but, if required, the key person will be trained in-house on these activities

Structured, ISO 9000 certified and/or ITIL based information technology service organisation

MS Active Directory and Microsoft Management Consoles

Formal reporting is required at monthly intervals and following completion of major tasks

Software distribution systems (e.g. Novell ZENworks, MS SMS)

Stand-by/call-out arrangements, willing to work late night or on weekends work

Fluent in English, German would be advantageous in contacting local companies

Are you interested in our company and the benefits we offer? Do you want to become a part of our
team? Take the chance to get the world's best ticket for your global career and send your application!