Air Traffic Control Officer - Area OJTI - Subject to Contract Award

02 Mar 2017
30 Mar 2017
Contract Type
Full Time

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. 
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. 

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.     
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar.   We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Reporting to Operations Manager
Division / Function
Serco Middle East Aviation
Base location Baghdad
Date 28 March 2016
Band/Level 16

Section1:  Role Context

key purpose
Area Air Traffic Control OJTIs are responsible for the provision of Air Traffic Services in accordance with National and International Rules and Requirements within the Baghdad FIR.  They are also responsible for providing On the Job Training Instruction to student air traffic controllers.

Structure and reporting relationship
Reporting to the Operations Manager

Section 2:  Role Essentials

Based on the specific requirement of the role

Key accountabilities
Tasks which would be designated to the position would include providing assistance for the following:
     * Provision of area control service as well as flight information service and alerting service to aircraft operating in the Baghdad FIR. The control services may be procedural or with the use of surveillance equipment.
     * Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of air traffic services in the Baghdad FIR.
     * Monitor, record and report the serviceability status of equipment essential to the provision of ATC services during the period of watch; ensuring that NOTAM action is taken as required.
     * Provide OJT function whilst on watch to ensure the continued progression of Iraqi trainee ATCO’s as well as ex-pat ATCOs requiring validation, producing regular and comprehensive training reports as required by the Customer. 
     * Initiate emergency response plus search and rescue operations as required.
     * Distribute meteorological information necessary for the safe and orderly handling of air traffic.
     * Ensure that they are fully briefed on all aspects of the operation prior to taking over watch, and ensuring that the oncoming controller is fully briefed prior to handing over watch.
     * Report failures, abnormal occurrences or any other conditions likely to constitute a safety hazard.
     * Comply with staff instructions and administrative rules pertaining to conduct in the operational area.
     * Provide operational feedback to management on all aspects of the operation including procedures and systems.
     * Report any operational incidents as and when they occur to operational management using the correct reporting procedure.
     * Practice professionalism and politeness to all users of services provided by the ICAA and to other staff in Air Traffic Services.
     * Examination, Examination training and Examination mentorship where appropriate.
     * Fulfil as required all other duties related to the role of an Air Traffic Control Officer and OJT as required by Serco and ICAA operational management.
     * Interfaces and required to influence Iraqi OJT students in order to develop the highest standard of air traffic controller for integration into ICAA’s Air Traffic Services section.
     * Typically has no direct reports.
Essential technical and professional skills , knowledge and qualifications

     * Comprehensive knowledge of relevant ICAO documentation, in particular Annex 2, Annex 11 and Doc 4444.
     * Comprehensive knowledge of ATC procedures, standards maintenance and OJT training.
     * Basic knowledge of aviation safety management systems.

     * Ability to prepare written reports as and when required, including training reports.
     * Possess excellent report writing skills.
     * A mature, proactive and responsible approach to work with initiative and problem solving capability.
     * Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
     * Ability to understand complex systems and possess good IT skills.
     * Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.
     * Able to hold sensitive and confidential materials in strict confidence. 
     * Able to work independently under stringent deadlines within a high pressure environment. 
     * Function as a resourceful and proactive team member. 
     * Strong organisational skills with attention to detail and the ability to prioritise and multi-task
     * Be able to meet deadlines and schedules.
     * Ability to collaborate effectively with cross functional teams.
     * Good judgment and decision-making skills.
     * Adapt well to changing priorities.
     * An assertive completer finisher with high level personal presence and credibility.
     * Ability to align strategic and operational needs with training programs and organisational development efforts.
     * Ability to see problems as opportunities and to manage well under pressure.
     * Ability to communicate effectively both in writing and in speaking and convey complex information in an easily understood format.  
     * In-depth ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Qualifications and Experience
     * A current ATCO licence with a minimum of 5 years civil experience in the ratings required.
     * A valid ATCO medical.
     * English Language ICAO level 4 or higher.
     * A current OJTI rating with a minimum of 5 years civil experience as an OJTI.
     * Experience in the evaluation of student performance and subsequent delivery of relevant reports.
     * Experience as an LCE would be an advantage.
     * An Examiner’s rating would be an advantage.
     * Experience in a multi-cultural environment an asset.
     * Middle East experiences an asset.

Note: Air Traffic Controllers working in Baghdad are required to live in a purpose built camp and due to security restrictions are not permitted to leave the Baghdad International Airport secure zone. Individuals should therefore possess the temperament to live and work within a closed community.

Additional/special features of the role
HSQE Responsibilities and Information Security Responsibilities

     * To exercise personal duty of care for their own health, safety and welfare and for those affected by acts or omissions;
     * Promote a good HSQE and Information Security culture among peers, subcontractors and third parties;
     * Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes in this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
     * Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
     * Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties in a privileged position of being able
     * To fully deliver against their own 2016 Safety Commitments.
* To arrive for the start of their duties fit and well and to end their duties no less so.
* To actively demonstrate exemplary personal safety leadership behaviours at all times.

Note: Air Traffic Controllers working in Baghdad are required to live in a purpose built camp and due to security restrictions are not permitted to leave the Baghdad International Airport secure zone. Individuals should therefore possess the temperament to live and work within a closed community.

Tax free package commensurate to location an accommodation/food provided

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