Crew Tracker - Norwegian - BCN

Background 

Norwegian has experienced significant growth over the previous years by introducing brand new aircraft to its fleet, launching new routes and establishing bases in Europe, Asia and the US. In the same period, Norwegian has been voted as Europe’s best low-cost carrier for four consecutive years in the renowned Skytrax World Airline Awards. 

Continued fleet expansion through Europe’s largest ever single aircraft order and establishment of new international bases entails a major increase of crew resources to make sure flights are operating as scheduled. The planning and management of these resources is therefore essential to our continued success. To ensure our Crew Management operations run as efficiently as possible, Norwegian is looking to hire Crew Trackers in Barcelona. 

Job description

As Crew Tracker, you will be a part of a team that monitors the daily operation with regards to crew and takes necessary measures to ensure our operations run smoothly and in a cost-effective manner. You will report to the Manager Crew Tracking or designated team leader, and the work will be shift-based. 

Key responsibilities include: 

• Monitor the crewing side of our operations, both Pilots and Cabin Crew, on a daily basis and keep the crewing system updated across multiple bases and destinations 

• Ensure all crew members are managed in compliance with statutory and regulatory requirements, Operator’s manuals and other relevant agreements and policies

• Identify efficient solutions to complex situations and ad-hoc requirements, and take action in order to minimize the disturbance on our traffic program and for our passengers

• Communicate and maintain a professional relationship with crew 

• Make travel and accommodation arrangements for crew as required

• Support and develop a working relationship with your team members and other relevant stakeholders 

Professional qualifications

• Minimum 2 years of job-related experience, preferably in the Aviation industry or other Transportation industry

• Bachelor’s degree or equivalent in Aviation, Logistics, Supply Chain, Business is an advantage, but not required

• Experience in use of logistical or resource planning systems is preferred

Personal qualifications

• Proactive, logical and direct approach to identifying and solving problems 

• Proven ability to prioritize and perform well under pressure

• Excellent verbal and written communication skills

• Highly structured and accurate in decision-making 

• Fluent in English - written and spoken

• Self-going and able to contribute actively in team work