Air Traffic Engineering - Training Specialist
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
To develop, deliver and maintain training programs for all; Communications, Navigation and Surveillance (CNS) personnel employed within Dubai Air Navigation Services (dans) to support ‘dans’ in project delivery and business strategy goals.
Air Traffic Engineering Services (ATES) Training Specialists must ensure all ATES training complies with applicable timeframes, dans, and Civil Aviation Authority Regulations (CARs) and prescribed quality standards.
ATES Training Specialists also conduct numerous other training related activities including On the Job Training Instruction (OJTI) in both ‘Off Air’ and Live environment and conduct OJTI Assessments of ATES OJTIs to ensure ongoing competency.
ATES Training Specialists report to the ATES Training Team Leader.
Structure & Reporting Relationship
Communication and Working Relationships
ATES Training Specialists consult with ‘dans’ internal and external stakeholders regarding staff training requirements.
Primary Interaction with other ‘dans’ departments to co-ordinate information required for conduct of Training Needs Analysis and then subsequent stages in the published Training Process Cycle.
Manages role of Training Workpack Manager as required to fulfil Project Delivery requirements.
Develop and improve training packages with regard to customer feedback, conforms to procedures within each dans department.
Regularly communicates with Training Team Leaders to report on any operational or administrative issues.
The jobholder has some degree of independence and has authorisation for decision making issues at medium level, however these decisions must be communicated to the Team Leader.
Accountable to the ATES Team Leader Training.
Key Dimensions and Related Job Results
Published Training KPIs
0 Direct reports
0 Indirect reports
Manage, design, implement and maintain technical training programs, from their inception to completion, under the guidance of the Team Leader (TL) ATES Training, based on DANS Training Department standards, GCAA CARs Requirements and ICAO recommendations.
The programs will be directly aligned to the needs of DANS, based on the current competency framework.
Ensure that each program is researched, designed, delivered and then analysed using continuous improvement techniques.
Attain and maintain operational competencies at both airports, as required by ATES Training Team Leader, in accordance with the Air Traffic Engineering ATSEP Competency Assessment Plan.
Attain and maintain the following certifications:
Air Traffic Services Instructor (ATSI).
On the Job Training Instructor (OJTI).
Competency Assessor (CA).
Maintain an updated knowledge of technological developments within the CNS operational and training environments.
Assist with the evaluation of trainee and operational ATSEP’s within DANS. Ensure ATSEP competencies within DANS, by delivering OJTI in accordance with the Air Traffic Engineering ATSEP Competency Plan. Assist with the; objectives, procedures and work standards for the equipment
Essential technical and professional skills , knowledge and qualifications
Qualifications and Education
Bachelor Degree or Higher Diploma/Certificate in Electronics Engineering from a recognized University – or equivalent relevant experience.
Advanced Computer-literate performer
Minimum 6 years of CNS/ATM specialist experience.
Experience operating with basic and advanced testing and measuring instruments such as phase measurement devices and communications test sets, oscilloscopes and power measurement devices.
Minimum 1 year supervisory experience
Four of the four recognised group ratings of Communications, Surveillance, Navigation and Data Processing.
Relevant certificates of competency on CNS/ATM equipment that meet international or national regulatory standards. All Level 1 and Level 2 competencies should be current.
Personal airport driving permit (ADP) & manoeuvring area driving license (MAD) relevant to the local airports.
Hold an On the Job Training Instruction qualification.
Hold a Competency Assessment Techniques qualification.
Hold a Classroom Instructional Techniques qualification
Hold a qualification in Team Resource Management facilitation.
In depth knowledge of ICAO standards and recommended practices.
Knowledge of local and international technical standards and regulations.
Comprehensive knowledge of the ICAO Doc7192-AN/857 Part E2 Air Traffic Safety Electronics Personnel (ATSEP) Training Manual.
Comprehensive knowledge of the Manual of Air Traffic Engineering (MATE).
Knowledge of the General Civil Aviation Authority (GCAA) CARs, Part 8 Sub-Part 5 – Certification of Communications, Navigation and Surveillance Maintenance Organisations.
Hold competency in at least four operational CNS systems/equipment’s used by ‘dans’.
Comprehensive knowledge of the ‘dans’ Training Quality Assurance Manual.
Comprehensive knowledge of the ‘dans’ CNS Training and Competency Manuals.
Knowledge of the ‘dans’ Safety Management System.
Thorough understanding of internationally accepted best practice in training techniques and procedures.
In depth knowledge of ATC and other customer procedures.
Computer literacy with MS office packages skills.
Ability to work to tight deadlines under pressure.
The jobholder must be able to read, write and speak fluent English, and read and interpret technical drawings and schematic diagrams.
Completion and maintenance of; ATSI,OJTI, and Competency Assessor competencies
Additional/special features of the role
The job holder will work in a high pressure environment with demanding deadlines and will require the ability to respond rapidly and adapt priorities.
The job holder might work outside ‘normal office hours’ from time to time to support Departmental Objectives.
The job holder is required to work at both; DWC and DXB airports, and on occasions is required to deliver OJTI at remote sites.
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
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