Director Customer Services - Dhaka, Bangladesh

Dhaka, Bangladesh
31 May 2017
02 Jul 2017
Contract Type
Full Time

Director Customer Services

Biman Bangladesh Airlines Ltd., the national flag carrier of Bangladesh, is looking for a dynamic, experienced and result-oriented candidate for the position of Director Customer Services on contractual basis.

The incumbent will be responsible for overall activities of Airport Services, Ground Service, Flight Service, Ground Support Equipment, Cargo Handling, establishing policies concerning all aspects of handling & service to the passengers on ground as well as on board, coordinate/liaison with IATA, other airlines & Government/CAAB/other agencies with a view to simplifying & standardizing passenger/ground handling activities, agreement with Interline partners & agencies in Bangladesh/abroad in accordance with company requirements. The required terms and conditions are:

Qualification: Master degree/MBA in any discipline with impressive academic qualifications. Candidates must have minimum 2nd division/class or equivalent in all educational degrees. Age: Maximum 55 years as on 02-07-2017. Age may be relaxed upto 2 years in case of exceptionally qualified candidate.

Work experience & Skill: At least 10 years’ experience at senior management level and 10 years’ experience in customer services related field in any Autonomus Body/Corporation/SemiGovernment organization or reputed Airline/Multi-national Commercial Orgnaization. Experience in airline customer services would be given preference. Well conversant in Business Strategy. Knowledge on related software is preferred.

Remuneration: Negotiable. However, the applicant may indicate expected remuneration.

Interested candidates fulfilling the requisite qualifications are requested to send their applications by clicking on the 'Apply' button along with a recent passport-size color photograph and other relevant certificates (academic/ professional documents/certificates) (maximum limit of any single attachment is 300 kb) on or before 02 July 2017.

The application by post/courier is also acceptable. Internal candidates may also apply through internally approved channel.

This role is open to both nationals or non-nationals.

The position is based in Dhaka, Bangladesh. Biman Bangladesh Airlines Ltd. reserves the right to accept and reject any application without assigning any reason.

Manager Employment Human Resources Department Biman Bangladesh Airlines Limited Head Office ‘Balaka’, Kurmitola, Dhaka-1229 Tel: (+880 2) 8901600 Extn 2154, 2157