Customer Service Director

Competitive Salary + Bonus
09 Jun 2017
29 Jun 2017
Customer Service Director
Contract Type
Full Time

Customer Service Director

On behalf of our reputable client, a leading flight management service provider, we are searching for a Customer Service Director to join their business in Malta on a permanent basis. 

Our client is looking for a skilled Director who is well experienced in both the strategic planning of the Customer Service division and the effective management of a customer support team. The successful candidate will be able to build a stable and knowledgeable team, ensuring they maintain and enhance client relations, as well as, meet organisational and operational objectives.

Responsibilities Include: 

  • Develop, design and implement customer service policies and procedures
  • Define and write our Customer Care Centre Manual
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Direct the daily operations of the customer service team

Required Knowledge/Skills:

  • Customer service experience in Business Aviation and or Commercial Aviation
  • In-depth knowledge of customer service principles and practices in Luxury Services
  • Proven supervisory and management experience
  • Proficiency in data-tracking systems and analytic skills necessary

If you are interested in this opportunity and are either located in Malta or are willing to relocate, then please contact Amelia Smith for an initial confidential conversation on +44 (0) 1256 368 500 or send your CV to

A little about us…

Resource Group is a recognised global leader and trusted provider of resourcing and recruitment services with operations worldwide. We pride ourselves with a progressive and supportive team culture across the company that is cultivated by our experienced aviation personnel. Supporting our clients to deliver bespoke training solutions, as well as both temporary and permanent staff, always providing “Expert Solutions, Adding Value”.