Team Leader Development Training

Dubai (Emirate) (AE)
21 Jun 2017
19 Jul 2017
Contract Type
Full Time

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. 
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. 
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.                                                                                                                    
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar.   We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Key Purpose

To oversee the design and delivery of training programmes, including development training and simulator training packages as well as foundation and basic rating courses across ATC disciplines to meet or exceed operational training requirements in compliance with applicable timeframes, regulations and quality standards

Reason for role

To oversee the design and delivery of training programmes, including development training and simulator training packages as well as foundation and basic rating courses across ATC disciplines to meet or exceed operational training requirements in compliance with applicable timeframes, regulations and quality standards

Structure and reporting relationship

Position holder interacts internally with Operational ATC departments to plan provision of development training, with Safety & Compliance department to plan for provision of safety related training, and with HR to assist in ATCO Trainee selection, when required.

Externally interacts with different aviation training providers, Eurocontrol, other professional training providers and educational technology and learning content suppliers.

Leads, directs and motivates Training Specialist to ensure provision of annual training plan and any additional training requirements.

Regularly communicates with other Training Team Leaders to report on any operational or administrative issues.

Communicates with Head of Training Department to identify and resolve ongoing training requirements.

Position holder has a moderate-high degree of independence and has authorization for decision making issues at medium-high level. Some decisions must be communicated to Head of Department.

Accountable to dans Head of Training.

Direct reports    2

Indirect reports  4-6     

Based on the specific requirement of the role

Key accountabilities

Ensure initial, development and continuation training is conducted in line with regulatory and unit requirements.

Oversee the development and implementation of dans training programmes within development training framework.

Maintain and develop National Development Program for ATCOs.

Lead and motivate a team of Training Specialists to ensure high quality development training in dans.

Monitor, measure and report to Head of Training on training development issues.

Benchmark training solutions with other providers’ courses to ensure compliance with the international standards.

Essential technical and professional skills, knowledge and qualifications

Qualifications and Education:

Have held an ATC License for a minimum of 5 years in multiple ratings

Further studies and / or qualifications relevant to training, learning and development

Degree / diploma in a relevant field from an accredited university

Completion of Instructor Course and Classroom Instructional Techniques Course or similar


Minimum 5 years demonstrated experience in training course development, design and delivery within an ATS training academy environment

Experience of course leader duties in initial and development training environment

Experience in English Language Proficiency examiner duties preferred

Knowledge and skills:

Strategic thinking, business awareness and leadership skills

Thorough understanding of training development and delivery of initial and development training within ATS training academy environment

Familiar with current educational technologies and their implementation solutions

Excellent communication, organisational and presentation skills

Excellent understanding of learning, training and assessing in ATS training academy environment

Strong team orientation with emphasis on working collaboratively to achieve results

Customer service, influencing and negotiation skills

Strong creativity and innovation, including excellent organization and problem solving skills

Initiative and commitment to achieve results

Situational awareness, adaptability and innovation

Fluency in written and spoken English is essential

Additional / special features of the role

The job holder will work in a high pressure environment with demanding deadlines and will require the ability to respond rapidly and adapt priorities.  The job holder might work outside ‘normal office hours’ to support Departmental Objectives

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards

Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy

To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities

Ensure compliance with all training requirements of Serco and  ensure adherence to these requirements at all times whilst in employment

Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.