Air Traffic Safety Electronic Personnel 1

Dubai (Emirate) (AE)
27 Jul 2017
19 Aug 2017
Contract Type
Full Time

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. 
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public. 
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.                                                                                                                    
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar.   We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Key purpose

To conduct Air Traffic Engineering Maintenance and “On the Job Training” ( OJT) activities in a safe and expeditious manner in accordance with ATES Manual of air traffic engineering and in compliance with DCAA, GCAA applicable rules and regulations

Structure and reporting relationship

Provides operational plans for weeks ahead, and is required to manage multiple and/or conflicting activities       

Makes decisions in situations that fall outside established guidelines or where the choice among options is less obvious.  

Supervises, motivates and trains staff, ensures quality of work, utilization of staff, and achievement of work targets.


Interacts internally with:



Programme Delivery

Interacts externally with:

Dubai Airports





Based on the specific requirement of the role

Key accountabilities

Key  Responsibilities

Conduct maintenance and OJT activities in accordance with ATES MATE and in compliance with applicable rules and regulations

Conduct maintenance of CNS / ATM equipment at DXB / DWC in accordance with applicable standards, rules and regulations

Conduct Level A and B scheduled and unsheduled maintenance according with the type of rating held and applicable regulations

Conduct immediate low level adaptation application to equipment

Develop and implement backup procedures when required

Document all maintenance activities in accordance with the MATE, maintain accurate log keeping and reporting and

Maintain an updated working knowledge of the technologies and equipments in use across DANS and their imppact on airport operations

Contribute to reduction of maintenance hours through application of technology and continuous improvement of processes

Conduct OJT activities, mentor and assist in the development of other shift personnel to enhance their knowledge and capability

Promote innovative ideas, original developments, knowledge sharing and development among the team

Adhere to DANS Safety and Quality Management System processes and procedures

Deputise for Shift Team Leader in their absence

Conduct work activities in a safe manner and in line with DANS Integrated Management System (DIMS) and and appropriate UAE GCAA civil aviation regulatory requirements

Assist in other duties as required

Essential technical and professional skills, knowledge and qualifications


Degree / Diploma in Electronics Engineering or equivalent from an accredited university

Relevant licenses and certificates of competency that meet international or national regulatory standards

Group Ratings in all four disciplines (Comms, Nav, Surveillance and data processing) and 10 Type ratings in relevant ATE disciplines

Knowledge of local and international technical standards and regulations in accordance with CARs

High level specialist knowledge in ATM

Fluency in written and spoken English is essential


Attention to detail and analytical skills

Problem solving and decision making

Excellent communication and organisational skills

An ability to work and make correct decisions under stress

Computer literacy with MS office packages skills


Minimum 5 years airfield experience of Comms, Navigation, Surveillance and data processing systems. (Civil)

Experience operating with testing and measuring instruments, electrical circuits and IT networks

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards

Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy

To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities

Ensure compliance with all training requirements of Serco and  ensure adherence to these requirements at all times whilst in employment

Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.