Customer Service Team Leader

Customer Service Team Leader

On behalf of our reputable client, a leading flight management service provider, we are searching for a Customer Service Team Leader to join the business in Malta on a permanent basis. 

Our client is looking for a skilled Customer Service Team Leader who can ensure an efficient and superior service is provided to all VIP members through the supervision of a competent team of customer service and concierge agents.


  • Resolves a wide range of operational and service related issues including VIP members queries
  • Plans, assigns and reviews attendance, appearance, behaviour and the work of all staff at the customer and concierge services department,
  • Makes recommendations regarding hiring, discipline and promotions of staff, raises need for training or replacement
  • Analyses and makes recommendations for improved customer services and concierge operations
  • Manage the team’s daily work schedule and keep the team updated regarding processes and procedures
  • Review teams compliance to rules, regulations and procedures


  • Experience of Customer and Concierge Services supervisory principles and practices
  • Minimum 4 years of related experience in airline, private jet and concierge services
  • Fluent in English and preferred Russian language
  • Passionate about delivering 5 star service to high profile clients

Ability to supervise staff  to motivate staff for a high performance operation

If you are interested in this opportunity and are either located in Malta or are willing to relocate, then please contact Emma Race for an initial, confidential discussion on +44 (0) 1256 368 500 or e-mail your CV to

A little about us…

Resource Group is a recognised global leader and trusted provider of resourcing and recruitment services with operations worldwide. We pride ourselves with a progressive and supportive team culture across the company that is cultivated by our experienced aviation personnel. Supporting our clients to deliver bespoke training solutions, as well as both temporary and permanent staff, always providing “Expert Solutions, Adding Value”.

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