Customer Relationship Manager - France

Location
France (FR)
Salary
Competitive
Posted
15 Jun 2018
Closes
13 Jul 2018
Contract Type
Permanent
Hours
Full Time

On behalf of our client, resource group is currently looking for the following profile :

Title: Customer Relationship Manager (CRM)

Location: France

Hiring Manager: Divisional CEOs

Career Level: Minimum 10-yrs Aerospace industry experience

Function: Customer on-site interface

Duration: Permanent contract

Start: As soon as possible

Language: French mandatory

 

Role Summary/Purpose:

 

The CRM is accountable for profitable business growth at their assigned customer(s) and broad company objectives in:

  • Facilitation and management of complex personal and organizational relationships with specific strategic customers to the ultimate benefit of the company
  • Development and integration of processes and customer communications that meet the new and on-going business needs across the company
  • Participation in tactical plan execution and contribution to long-range strategy development for the overall profitable business growth strategy of the company

 

Role Responsibilities:

 

  • Conduct weekly, bi-weekly or monthly telecons (as appropriate) with the Senior sites, monitoring upcoming and open bid activity, coordinating customer visits, reviewing action plans on open issues (performance, commercial, contractual), etc
  • Investigate, understand and regularly communicate to the company all appropriate customer issues, especially involving new business opportunities, competitor actions, strategic plans, supplier issues, acquisition opportunities, etc
  • Facilitate customer communications by ensuring appropriate levels of openness, accuracy, timeliness, and sensitivity to improve customer perceptions towards the company
  • Facilitate overall customer relationship building, participate in major proposal development, submittal and follow-through, provide creative solutions / alternatives to meet customer requirements while ensuring the profitable growth of the company
  • Participate in the company long range planning and tactical execution for profitable business growth at their specifically-assigned customer(s)
  • Effectively interface with all the company site CEOs and executive management and regularly provide customer-related inputs, advice and counsel
  • Facilitate the company internal communications to improve overall efficiency and effectiveness in relation to their specifically-assigned customer(s)
  • Develop and present profitable growth strategy recommendations for their assigned customer(s) to the company site CEOs and executive management
  • Ensure that the company site CEOs and executive management are fully aware of both the financial liabilities and opportunities at specifically-assigned customer(s)
  • ubmit weekly status reports to Divisional VP of BD

 

Qualifications:

  • Bachelors degree from accredited University, Masters Degree preferred
  • Demonstrable experience in aerospace customer relationship management, including but not limited to formal proposals, negotiation team participation, execution of pursuit plans, on-site support, ex-customer employee, etc
  • Demonstrable ability to effectively influence and motivate non-direct report teams on new and on-going business issues at their specifically-assigned customer(s)
  • Extensive direct knowledge of specifically-assigned customer(s)
  • Ability to anticipate, identify, and resolve complex inter-personal and inter-organizational issues
  • Strong oral, written communication, and presentation skills

      Should you be interested in this position please send your CV and we will contact you for an initial confidential discussion.

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