Customer Relationship Manager - France

France (FR)
15 Jun 2018
13 Jul 2018
Contract Type
Full Time

On behalf of our client, resource group is currently looking for the following profile :

Title: Customer Relationship Manager (CRM)

Location: France

Hiring Manager: Divisional CEOs

Career Level: Minimum 10-yrs Aerospace industry experience

Function: Customer on-site interface

Duration: Permanent contract

Start: As soon as possible

Language: French mandatory


Role Summary/Purpose:


The CRM is accountable for profitable business growth at their assigned customer(s) and broad company objectives in:

  • Facilitation and management of complex personal and organizational relationships with specific strategic customers to the ultimate benefit of the company
  • Development and integration of processes and customer communications that meet the new and on-going business needs across the company
  • Participation in tactical plan execution and contribution to long-range strategy development for the overall profitable business growth strategy of the company


Role Responsibilities:


  • Conduct weekly, bi-weekly or monthly telecons (as appropriate) with the Senior sites, monitoring upcoming and open bid activity, coordinating customer visits, reviewing action plans on open issues (performance, commercial, contractual), etc
  • Investigate, understand and regularly communicate to the company all appropriate customer issues, especially involving new business opportunities, competitor actions, strategic plans, supplier issues, acquisition opportunities, etc
  • Facilitate customer communications by ensuring appropriate levels of openness, accuracy, timeliness, and sensitivity to improve customer perceptions towards the company
  • Facilitate overall customer relationship building, participate in major proposal development, submittal and follow-through, provide creative solutions / alternatives to meet customer requirements while ensuring the profitable growth of the company
  • Participate in the company long range planning and tactical execution for profitable business growth at their specifically-assigned customer(s)
  • Effectively interface with all the company site CEOs and executive management and regularly provide customer-related inputs, advice and counsel
  • Facilitate the company internal communications to improve overall efficiency and effectiveness in relation to their specifically-assigned customer(s)
  • Develop and present profitable growth strategy recommendations for their assigned customer(s) to the company site CEOs and executive management
  • Ensure that the company site CEOs and executive management are fully aware of both the financial liabilities and opportunities at specifically-assigned customer(s)
  • ubmit weekly status reports to Divisional VP of BD



  • Bachelors degree from accredited University, Masters Degree preferred
  • Demonstrable experience in aerospace customer relationship management, including but not limited to formal proposals, negotiation team participation, execution of pursuit plans, on-site support, ex-customer employee, etc
  • Demonstrable ability to effectively influence and motivate non-direct report teams on new and on-going business issues at their specifically-assigned customer(s)
  • Extensive direct knowledge of specifically-assigned customer(s)
  • Ability to anticipate, identify, and resolve complex inter-personal and inter-organizational issues
  • Strong oral, written communication, and presentation skills

      Should you be interested in this position please send your CV and we will contact you for an initial confidential discussion.

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